LogMeIn Rescue by GoTo

Currently my whole team is working remotely, for handling the production machines and to resolve the issue while doing the production we are using the LogMeIn Rescue. This tool has solved major problems of working remotely that is you don't have to be present physically to resolve the encountered error or bugs and you can fix those problem remotely irrespective of your location.

It is a comprehensive solution that facilitates remote management of devices. It is compatible with all operating systems. It is highly useful for client management, even those distributed across continents where physical intervention is more challenging. Helps in saving time and money. We can access the machine without any interaction from the client. Help to intervene before the client calls.

We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.

I currently use LogMeIn Rescue by GoTo to support our users IT related issues. LogMeIn Rescue by GoTo is a godsent when it comes to remedying technical issues and has many great features. I would like to see some upgrades for better access to remoting into mobile devices, since the last time But short of that LogMeIn Rescue by GoTo is truly an asset in the technology world!

We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.

Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords

When a client needs their product's issue to be investigated and troubleshot, I use LogMeIn rescue as it is the best and easy to work on. Plus, it gives the feature to share the files and to add other mentors or colleagues to assist.

I use Rescue at least 25 times a day, and so do other folks within my organization. The purpose of our software company is to assist in pharmacy success and ensure accurate and timely processing of prescriptions for the client(s), in order to ensure patients are receiving the medication to stay healthy. Throughout my time working at this organization, I have found that the following are constant issues: 1. The nomenclature filter when searching - it does not narrow down the search based on criteria inputted, instead it expands the search. This is less than optimal because a lot of pharmacies have "pharmacy" in their name. 2. From the UX/UI perspective, there is no way to identify an out-of-date server or session other than looking at the date range of "last accessed". 3. Recording Sessions constantly freeze or close you out of the session once you select "record". Overall, this increases call volume significantly and it is hard to troubleshoot issues with a pharmacy that has a high call volume and are already thin as far as labor is concerned. 4. On average, I have to close my Rescue app down at least two-three times a day in order to complete my work. It is really difficult to meet metrics and serve patients when these issues persist on a daily basis. I hope this helps.

We use it for remote support to our users

Used to remotely control and troubleshoot user computers.

Using Rescue to support all our users across the globe, from simple workstation issues to more complex problems.
We have been using Rescue for many years and it was always been really reliable in helping us get our job done, from the remote session to all the other tools that come with it, such as file transfer and call transferring.
It really helps us help our users.

We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.

I've often used Rescue as a way to remote in to a client's computer either for assistance with software issues, or to help them navigate sites. It's fairly easy to use, although some of my customer's have had issues with me remoting in because they were not familiar with the software.

We use rescue to take control of our customer's machines to facilitate installations as well as diagnosing/repairing software issues. We also use it to gather data and screen shots for development purposes as well as view demonstrations of what the customers are looking for when requesting features or new functionality. This also comes in handy when handling general tech issues with my colleagues since most of us work from home.

It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.

We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use; all you have to do is email the link or instruct the customer to visit a rescue URL, exchange the code, and in less than 4 minutes you can connect to their devices and view what they see in real time from their end.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.

Very helpful tool when customers aren't on the corporate network or can't connect to the corporate network due to VPN restrictions/limitations/faults. Has the ability to run elevated if you have the right credentials for local admin account enterer. Great tool for transferring required files for troubleshooting and does automatically re-establish connection should the network drop, which is common in my supported locations.

LogMeIn Rescue makes it very easy to support my users who are not on location. this in turn saves us money and time.

Rescue helps us support our software users remotely. The ability to connect to the end user having an issues is invaluable. Seeing first hand allows us to quickly trouble shoot and resolve issues our users are facing which makes support easier and more effective. Rescue is a solution that meets our needs for making customer support simple for us and the end user.

This software is perfect because it is easy to use and offers IT support at any time of the day. This is reliable because there are times you forgot the so many logins you have. Remote users are able to follow the instructions easily and allow the technicians to connect remotely to their machines for troubleshooting. The connection is very quick. Lots of options but I only use the file transfer feature to transfer files I need to install on the remote machine

We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.

We have subscribers to our financial services. They install software on their computer and interact with us via phone and web browser. Customers tend to be older, wealthy, smart individuals who are not really computer savvy. Often they interpret what they see on the screen instead of reading the actual error messages making it impossible to help them without being able actually to see their screen. LogMeIn has many features besides screen viewing. File transfer is really helpful. Placing calling cards on desktops (automatic connect to us) is a nice feature. Being able to transfer them to a more appropriate department in a different city is very helpful. Costs are reasonable. LogMeIn support is good

With Covid and working from home, we had to implement a better remote support technology for our support teams. We implemented Rescue with no issues. We could even set up unattended access to replace VNC with a more secure platform. Rescue works well and surpasses all the other remote support tools out there. This is now one of the critical user support platforms we use.

We are a software/security Co. and we use LMI Rescue to remote into systems to support our customers, collect logs, and work with Dev on escalations. I stay with LMI because our logs can get large and LMI file transfer is fast and stable.

It was used for our help desk - Great Account team, personalized very responsive in the set up and Execution of the product. We had several meetings where GOTO staff was terrific in explaining the setup and the tech details need for the product to work in our environment. Really happy with the outcome and have no issues since setup. Great Product for Multiplatform use.

Rescue is used by the Client Services, Training, and Engineering departments to connect with clients in order to assist with troubleshooting software issues and training new clients. Rescue enables us to connect to client environments and take control. It is so much easier than trying to talk clients through issues blindly, hoping that you are looking at the same area of the software.